Delivery & Returns

Delivery and Returns

Delivery

All of our products are dispatched with Yodel and a tracking number is provided, you will need to sign for your order. We aim to have your custom made car mats or seat covers delivered within 3-5 working days. However at busier times e.g Christmas orders could take up to 10 working days. Please note we are closed at weekends and on Bank Holidays.

Please note, our car mats are either sent in a clear plastic bag or a box.

If you require any more information on your delivery please call our help line on 01623 645100 or email sales@premierproductsltd.co.uk

Where do Premier Products deliver to and what are the costs?

The rate charged for the shipping of your order is based on the weight of your products, and your location.

Delivery costs:

UK - £5.00 or Free Delivery with a purchase over £25.00 (Mainland UK Only)

Channel Islands, Shetland Islands, the Isle Of Man and the Isle of Wight, Ireland (Eire) and all non UK Mainland postcodes - £10.00

Returns

Our car floor mats and van seat covers are manufactured using high quality automotive carpet, rubber and fabric. Great care is taken by our skilled machinists to ensure each product is made correctly. The workmanship is checked throughout the manufacturing process and a final quality check takes place before the product is packed.

If you are unhappy with product, please contact us on 01623 645100 or email sales@premierproductsltd.co.uk

Subject to our standard terms and conditions of supply, we will accept returns of products if you have ordered a non- customised product e.g. a set of black car mats with a black trim. If we make a product to your measurements or specifications (including colour) (Bespoke Products) we will not accept a return of these Bespoke Products, unless they are not what you ordered or are faulty or damaged on arrival. As an example, products with embroidery or a coloured or patterned trim will be regarded as Bespoke Products.

Returns of non-customised products and products with a colour or patterned trim

When requesting a return from us, please contact the customer service team (on the details provided above) to inform them of your return and have your order number ready.

Non-customised products are the default options set on our website, e.g. Black Carpet with a Black Trim

Unless we are at fault and in breach of the contract between you and us, you will need to pay the costs of returning the products to us. Please DO NOT fold the car mats, if you fold the car mats we will not be able to refund you. We also advise you to return products using recorded delivery as we cannot be held responsible for any products lost in transit. Please include in your parcel, your order number, name, contact details, the make, model and year of your vehicle and the reasons for the return when returning the products to us.

Where you return a product to us and we are not at fault or, otherwise in breach of the contract between you and us, you will be refunded the full amount of the product and the original cost of delivery minus any sum we feel reflects the loss in value of the product caused by your use of it or any damage to it caused whilst it was in your possession.

If you want to exchange the product for a different model or year you will be charged a reasonable handling fee plus £5.00 (£12.50 for Highlands & Islands) for the new product to be shipped to you. You will also have to return your original product and pay for the return postage.

Return of Bespoke Products (e.g. products with embroidery or coloured trim)

These are orders that have been specially made for you and cannot be returned or refunded unless there is a manufacturing fault or, we are otherwise in breach of the contract between you and us. You will also not be able to exchange the product if you have ordered for the wrong car make/ model or year. Please note that under the Consumer Rights Act 2015, you do not have a general right to return Bespoke Products, where we are not at fault.

Refunds

Please allow 14 days for refunds to be made to your debit/credit card or PayPal account after the date upon which we receive the products you have returned to us. Please also note that where you are returning the products to us as a result of any issues in the products, you will need to provide us with photographic evidence of the alleged issues at the time or reporting the issue to us. We will not process any refunds until such time as we receive the photographic evidence.

Cancellations

If you would like to cancel or change your order (that is not an order for Bespoke Products), please contact our customer service team as soon as possible on 01623 645100 (Monday to Friday 8am - 4:30pm). Alternatively, you can email sales@premierproductsltd.co.uk however we are not guaranteed to pick your email up before the order has been processed.

We will do everything we can to change or cancel your order before it goes into manufacture however this is not always possible. If your order has already been manufactured, then a reasonable restocking fee may apply to take in to account any costs incurred by us in manufacturing the product for you. Please note that any orders placed for Bespoke Products cannot be cancelled.

If your order has already been dispatched, please refer to our returns policy above.

Return Address

Premier Products (Notts) Ltd, Unit 4 Premier Court, Kings Mill Way, Mansfield, Nottinghamshire, NG18 5ER

Please note: You will need to enter NG18 5GE for the above address to be selected on some courier websites
Statutory Rights

Nothing in this policy affects any of your statutory rights.