Delivery and Returns
All of our products are dispatched with Yodel or Royal Mail and a tracking number is provided, you will need to sign for your order. We aim to have your custom made car mats or seat covers delivered within 3-5 working days. However at busier times e.g Christmas orders could take up to 10 working days. Please note we are closed at weekends and on Bank Holidays.
Please note, our car mats are either sent in a clear plastic bag or a box.
If you require any more information on your delivery please call our help line on 01623 645100 or email firstname.lastname@example.org
Where do Premier Products deliver to and what are the costs?
The rate charged for the shipping of your order is based on the weight of your products, and your location.
UK - £5.00 or Free Delivery with a purchase over £25.00 (Mainland UK Only)
Channel Islands, Shetland Islands, the Isle Of Man and the Isle of Wight, Ireland (Eire) and all non UK Mainland postcodes - £10.00
If you are unhappy with your item please contact us on 01623 645100 or email email@example.com
We will accept returns if you have ordered a non- customised product e.g. a set of black car mats with a black trim. All returns must be unused.
Returns of non-customised items.
Contact the customer service team to inform them of your return, please have your order number ready.
Non-customised items are the default options set on our website, e.g Black Carpet with a Black Trim
Return the item to us, you will need to pay the return postage. Please DO NOT fold the car mats, if you fold the car mats we will not be able to refund you. Send the item/s back in their original condition and packaging (including all the attached tags) to the stated address. We also advise you to return goods using recorded delivery as we cannot be held responsible for any goods lost in transit. Include your order number, name, contact details, the make, model and year of your vehicle and the reasons for the return.
You will be refunded the amount of the item minus a £5.00 postage and packaging fee.
If you want to exchange the item for a different model or year you will be charge a 25% handling fee plus £5.00 for the new item to be shipped. You will also have to return your original item and pay for the return postage.
Return of customised car mats or seat covers (items with Embroidery or coloured trim)
These are orders that have been specially made for you and cannot be returned or refunded unless there is a manufacturing fault. You will also not be able to exchange the item if you have ordered for the wrong car make/ model or year. Made to order products are not covered by the Distance Selling Regulations (DSR).
Customised items include those with embroidery and or a coloured or patterned trim. Distance Selling Regulations (DSR) do not apply to personalised/customised goods.
Returns Address: Premier Products Ltd, Unit 4 Premier Court, Kings Mill Way,Mansfield, Nottinghamshire, NG18 5ER
Please note: You will need to enter NG18 5GE for the above address to be selected on some courier websites
If you would like to cancel or change your order please contact our customer service team as soon as possible on 01623 645100 (Monday to Friday 8am - 4:30pm). Alternatively you can email firstname.lastname@example.org however we are not guaranteed to pick your email up before the order has been processed.
We will do everything we can to change or cancel your order before it goes into manufacture however this is not always possible. If your order has already been manufactured then a 25% restocking fee will apply as we are unlikely to resell the custom made item.
If your order has already been dispatched please refer to our returns policy above.
Allow 21 days for refunds to be made to your debit/credit card or paypal account and after we acknowledge receipt of the goods you have returned to us. Please note: We will need a photo of any issues to refund.
If you are dissatisfied in any way with your order, please call 08456 80 60 24 or email us on email@example.com and our sales team will deal with your problem as swiftly as possible.